Privacy Policy

Uptownshop.pk | Effective date: 02-08-2022

This policy explains how Uptownshop.pk handles personal information when you browse our website, place an order, or contact us.

Information we collect

We collect information you provide for an order or enquiry, such as your name, telephone number, email address, billing and delivery addresses, order details, and customer support messages. If you submit photos or an unboxing video for a claim, we use that evidence to assess and resolve the claim. Please avoid including unrelated personal information.

How we use information

We use relevant information to process and deliver orders, communicate about purchases, arrange returns and refunds, respond to enquiries, prevent misuse, and maintain necessary business records. Promotional communications, if offered, will include a way to opt out. Opting out of promotions does not stop essential order updates.

Service providers and disclosure

We share information needed to fulfil your request with relevant delivery, payment, website hosting, and customer support providers. Information may also be disclosed where required by applicable law or necessary to address fraud or protect lawful rights.

Payments

Available payment methods and any third-party payment provider are identified during checkout. Payment providers handle information under their own policies. Never send a card PIN, password, or one-time password to our support team.

Cookies and similar technologies

You can manage cookies through your browser settings. Disabling some cookies may affect website functions.

Retention and security

We retain information for the purposes described here and any applicable recordkeeping obligations, then delete or anonymize it when it is no longer needed. We use appropriate safeguards to protect information, but no online system can guarantee absolute security.

Your choices and requests

Contact care@uptownshop.pk to ask about your information, request a correction or deletion, or stop promotional messages. We may verify your identity before acting. Requests are handled subject to applicable law and information we must retain to complete transactions or meet recordkeeping obligations.

Updates and contact

We will display the effective date of any updated policy. For privacy questions, contact care@uptownshop.pk or +92-305-1911115. Our local address is provided on the Local Address and Contact Details page.