Our refund and returns policy last 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your Bank Account or original method of payment, within a certain amount of working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at {care@uptownshop.pk}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {care@uptownshop.pk} and send your item to: {Shop No.35, Multan Whole Sale Cloth Market, near Chungi No. 14 Graveyard, Multan, 66000, Pakistan}.

Shipping returns

To return your product, you should mail your product to: {Shop No.35, Multan Whole Sale Cloth Market, near Chungi No. 14 Graveyard, Multan, 66000, Pakistan}.

you will have to return the good through Trax Courier Service ( any other service used for return may cause of deduction of delivery charges from the refunded amount.

You will be responsible for paying for your own shipping costs for returning your item. Shipping cost will also refund to you with product amount (Rs.149/- PKR).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {Care@uptownshop.pk} for questions related to refunds and returns.

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