Refund and Returns Policy

Uptownshop.pk | Effective date: 02-08-2022

Our standard return and refund window is 7 days from the date of delivery. Contact us within this period to request a return. A pickup delay on our side will not invalidate a request made within the 7-day window.

Return eligibility

Items must be unused, unworn, and in the same condition as received, with original packaging and all tags and labels attached. Keep your order number or proof of purchase available. Items received damaged or not in working condition are eligible for a return or exchange; opening the packaging or reasonable inspection to discover a fault does not itself invalidate that claim.

Evidence of damage or missing items

We strongly recommend recording an unboxing video when opening your parcel. Provide clear photos, a description of the issue, and an unboxing video if available. A video supports assessment; it is a recommendation rather than an automatic condition of eligibility. Report missing items within the same 7-day window so we can investigate and arrange an appropriate resolution.

Free collection from your location

You do not need to ship the return parcel yourself. Email care@uptownshop.pk or call +92-305-1911115 with your order details and reason for return. We will confirm the arrangements and send our representative or designated courier to collect the item from your location. We bear all approved pickup and return shipping expenses. Please pack the item securely and retain the pickup acknowledgement.

Non returnable items

Standard returns are not available for perishable goods such as food or flowers; intimate or sanitary products; hazardous materials or flammable liquids or gases; downloadable software; gift cards; and health or personal care items identified as non-returnable before purchase. These exclusions do not remove applicable rights for goods supplied damaged, defective, or incorrectly. Contact us for safe handling instructions if a hazardous item is involved.

Sale items and exchanges

Regular-priced items are eligible for standard refunds. Sale items are non-refundable for a change of mind; claims concerning products received damaged or non-working remain eligible for assessment. We replace items only if defective or damaged, normally with the same item subject to availability. If a replacement is unavailable, we will discuss a refund or another solution you agree to.

Partial refunds and late requests

A partial refund may be considered for books showing use; opened CDs, DVDs, software, or similar media; or items not in their original condition or missing parts for reasons not attributable to us. Requests made after 7 days are outside the standard policy; any late partial refund is an exceptional, case-by-case decision, not a guaranteed entitlement. We will explain any proposed deduction before completing a partial refund.

Inspection and refunds

Once we receive and inspect the item, we will email you our approval or rejection and explain the decision. If approved, the refund will be processed to your original payment method within a few business days. Your payment provider may take additional time to display it.

Late refunds and gifts

If a refund is missing, re-check your account, then contact your card provider and bank as applicable. If unresolved, email us. For eligible gifts marked as gifts and shipped directly to the recipient, we issue gift credit after receiving the return and send a gift certificate to the recipient’s address. Otherwise, the refund goes to the original purchaser.


Need Help?

For any return, refund, or exchange-related queries, feel free to contact us at:

📧 care@uptownshop.pk
📞 +92-305-1911115

We are here to help and ensure you have a smooth and satisfying experience with Uptownshop.pk