Shipping Policy

Uptownshop.pk | Effective date: 02-08-2022

This policy explains order processing, delivery, and shipping support for purchases from Uptownshop.pk.

Delivery coverage

We deliver to all Pakistan. Delivery availability for your address will be confirmed before your order is accepted. If we cannot serve your location, we will inform you and refund any payment received for the unfulfilled order.

Order processing

Orders are normally processed within 1 to 2 business days after order and payment confirmation, where applicable. Business days excluding applicable public holidays. Orders placed outside processing hours begin processing on the next business day.

Estimated delivery time

Standard delivery usually takes 3 to 5 business days after dispatch. Remote-area delivery usually takes 5 to 7 business days. These are estimates, not guaranteed delivery dates. Weather, public holidays, courier disruptions, and access restrictions may affect delivery. Contact us if your order exceeds the quoted delivery window.

Shipping charges

Delivery charges are shown at checkout before payment or order confirmation. We will obtain your agreement before applying an additional charge that was not disclosed when you ordered.

Dispatch and tracking

Once your parcel is dispatched, we will provide a dispatch update and tracking details where supported by the courier. For delivery assistance, contact care@uptownshop.pk or +92-305-1911115 with your order number.

Delivery information and unsuccessful attempts

Please provide a complete address and a reachable telephone number. Tell us promptly if details need correction; changes after dispatch may not be possible. If delivery fails, contact us to discuss redelivery or cancellation. Any proposed redelivery charge will be explained and agreed in advance.

Damaged missing or incorrect deliveries

Check your parcel upon receipt and retain the packaging. We recommend an unboxing video. Report damage, missing contents, or an incorrect item within 7 days of delivery. If tracking shows delivery but you have not received the parcel, contact us promptly so we can investigate with the courier.

Return shipping

For approved returns, you do not need to arrange shipment. We arrange pickup from your location and bear the pickup and return shipping expenses, as explained in our Return and Refund Policy.